Shipping policy
Shipping Policy
Order Processing
Orders are processed within 7–14 business days after payment and order details have been confirmed. Business days exclude weekends and U.S. federal holidays.
Because GenieAcceler is a specialized AI system, some orders may require additional preparation or configuration before shipment. If your order is delayed beyond the estimated processing period, we will contact you using the email address provided at checkout.
Shipping Destinations
We currently offer standard shipping within North America.
For delivery to any other region, please contact contact@acceler.ai before placing your order. International shipping outside North America must be arranged separately and may involve additional shipping charges, customs duties, taxes, or import requirements.
United States Shipping
Once an order has been processed and shipped, delivery within the contiguous United States typically takes approximately 5–7 business days.
Processing and shipping time combined is generally 12–21 business days. Delivery estimates are not guaranteed and may be affected by carrier delays, severe weather, holidays, remote destinations, or other circumstances beyond our control.
Shipping times to Alaska, Hawaii, U.S. territories, and remote locations may be longer.
Canada and Mexico
Shipping times and charges for Canada and Mexico may vary by destination. Customs duties, import taxes, brokerage fees, and other charges may apply. Unless otherwise stated during checkout, these charges are the responsibility of the recipient.
Shipping Confirmation and Tracking
You will receive a shipping confirmation email with tracking information once your order has been dispatched. Please allow up to 48 hours for tracking information to become active.
Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address. If you need to change your address, contact contact@acceler.ai as soon as possible.
We cannot guarantee that an address can be changed after an order enters processing or has been transferred to the carrier. Additional shipping charges may apply if an order must be redirected or reshipped because of an incorrect address.
Delivery and Signature
Due to the value of the product, a signature may be required at delivery. Please ensure that an authorized recipient is available to accept the shipment.
Ownership and responsibility for the product transfer to the customer once delivery is confirmed by the carrier.
Lost, Delayed, or Damaged Shipments
If tracking shows that your shipment is delayed, lost, or delivered but you cannot locate it, please contact contact@acceler.ai promptly.
If your order arrives damaged, retain the product, packaging, and shipping materials. Contact us within five business days of delivery and include:
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Your order number
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Photographs of the shipping box
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Photographs of the product and damage
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A description of the issue
We will review the information and assist with the appropriate carrier claim or resolution.
Product Appearance
The product you receive may have a different enclosure, packaging, or form factor from the product visuals shown on our website. These variations do not necessarily affect the product’s intended functionality or performance.
Contact
For shipping questions or delivery arrangements outside North America, contact: